PDQ's FAQs

MENU AND ORDERING

What’s the story with PDQ’s food?

Here at PDQ, we keep it fresh and make it fast. We start from scratch, every morning, with farm-fresh ingredients. Serving up signature sauces and dressings, crafted in house. Hand-breaded tenders, chef-crafted sandwiches and mindfully made salads, all made-to-order in our check-us-out open kitchen. Find out more about our food here. 

What kinds of ingredients do you use in your menu items? Where can I locate your nutritional information?

We keep things simple and do them the right way. It’s the only way we know how! No added steroids. No added hormones. No nonsense. It’s a difference you can taste and feel. It’s food, the way you want it. Want an ingredient added? Something changed? Just ask us. We’ll do it with a smile!

Nutritional Information – Check out our interactive nutrition calculator!

Allergen Information – Find out more about specific allergens you may be concerned with.

Can I order PDQ for pick-up or delivery?

Absolutely! If you want your PDQ to go, you can easily order online.  Whether it’s for you, friends, family or co-workers, we'll have your order ready for In-Store Pickup or Curbside Pickup. Delivery is also available at all of our locations — just be aware of our $20 minimum check subtotal to qualify for delivery. 

Does PDQ offer large party catering?

Yes. We've designed a Catering Menu featuring a wide selection of signature PDQ items. We offer options for parties large and small to fit within any budget. Order online for your next event!

How do I contact you about a recent experience I had as a guest at PDQ?

Please tell us about your dining experience by clicking on this Contact Us link. You can also reach out to our friendly, Operating Directors by calling your location directly. 

Does PDQ have a kids menu?

Our PDQ Kids Menu is a hit. Your kids can enjoy two of our delicious crispy or grilled tenders or nuggets, with a choice of side, drink and sauce. Designed to satisfy kids 10 and under, your little ones are sure to find something they love.

How often does the PDQ menu change?

We introduce new and seasonal menu items throughout the year. So check our website, visit our locations or sign up for our Fan Club to receive the updates in your email inbox.

Can I modify or cancel my mobile order once it has been placed?

In order to provide to fastest service possible, when you submit an order, it’s sent directly to the location you ordered from. If you need to modify or cancel your order, please call the location directly to speak with one of our Team Members.

Can I change the pick-up time for an order once it has been placed?

In order to provide the fastest service possible, when you submit an order, it’s sent directly to the location you ordered from. If you need to change the pick-up time for your order, please call the location directly to speak with one of our Team Members.

MOBILE APP

How do I download the MyPDQ app?

The MyPDQ app is available in the App store for iOS devices and in the Google Play Store for Android devices.

I already have an account for online ordering. Do I need to create a new account? Or should I use the same one?

No, you don’t need to create a new account. With the release of the MyPDQ app, we have upgraded our system. So make sure you use the same username (your email address) you used to create your Online Ordering profile and you’re good to go! 

My MyPDQ app isn’t working. Who can I contact?

Please send an email message to [email protected] with a screenshot of your issue. We will then work to promptly resolve your issue!

How do I reset my password?

Please click here to receive an email to reset your password.

Can I order ahead without downloading the app?

Yes, you can order ahead for a scheduled pickup date and time by signing into your online account at Order.EatPDQ.com. For catering orders, please visit eatPDQ.com/Catering.

Why do you need my birthday month and year?

We love to delight our guests with a birthday surprise!

How can I update my account and communication preferences?

You can modify your communication preferences by logging into our online account portal HERE.

Where can I see all of my past transactions?

Within the app, you can check out recent transactions by clicking on the “Recent Orders” button on the homepage. If you want your full transaction history, please visit your online account portal HERE, and then select “Transaction History” from the navigation bar.

How can I update my payment method?

When checking out via the mobile app or logging into the online ordering site, you will have the opportunity to add a new payment method at checkout. Once a new payment method has been added you have the option to save it for future orders.

Can I combine multiple accounts into one?

Yes! You just have to log in to your online account portal and select “Account Balance,” in the “Summary of Accounts” section, you will be able to add a secondary account number to your login.

Do you have an account portal?

We do. Please visit our online account portal HERE.

I’m a loyal PDQ guest. Is there a loyalty program?

Thanks for being such a loyal PDQ fan! You can enroll in our loyalty program called MyPDQ Points HERE. You’re one step closer to earning free meals, shakes and more surprises!

MyPDQ POINTS

What are the benefits of enrolling in the MyPDQ Points Program?

The MyPDQ Points Program lets you earn 10 PDQ Points for every U.S. $1 spent on eligible orders at PDQ locations in-store, drive-thru, using Online Ordering (Order.EatPDQ.com) or the MyPDQ App. Your PDQ Points can be redeemed for food, beverages or other great experiences. 

P.s. Don’t be shocked if you get a surprise reward every once in a while as a thank you!

What orders/items are not eligible to earn Points on?

Dollars spent on purchases of PDQ gift cards, third party delivery orders (DoorDash, UberEats, Postmates, Grubhub, etc.), Catering, Groupon redemptions, coupon redemptions, taxes and/or delivery charges do not earn points. However, purchases made with gift cards do count towards earning MyPDQ Points.

How do I enroll in the MyPDQ Points Program?It's easy! And you have several options. 
  • Download the MyPDQ App in the Apple App store or Google Play Location and click "Register Now" to create a MyPDQ Points account.
  • Go to our website and enroll by creating a MyPDQ Points account.
  • If you are already registered to use our Online Ordering site, you can use the same email username and password.

Now you’re ready to make your first purchase in-restaurant, drive-thru, online or using the PDQ App to start earning rewards!

How do I earn points?

You can earn points by ordering online when logged-in, ordering through the app, scanning your app at the register or by sharing your check-in code (found on your MyPDQ app) with a Team Member.

Is there a fee for enrolling in the MyPDQ Points Program?

No fees apply to the MyPDQ Points Program. Just delicious and free food… no strings attached.

Can anyone enroll in the MyPDQ Points Program?

Program membership is only open to individual U.S. residents who are at least 13 years old. If you are between 13 and the age of 17, you'll need to get permission from your parent or legal guardian to enroll. Additional restrictions may apply to PDQ Team Members. Please reference our Program Terms and Conditions here for more details.

Can I get even more points for referring a friend?

Yup! Here at PDQ, we spread the love. If your friend signs up for MyPDQ, not only will they get 3 free tenders, but we’ll give you 500 bonus points when they make their first purchase! You can refer up to 5 friends, making this offer REALLY worth while! Visit the 'REFER-A-FRIEND' tab on the sidebar of your MyPDQ app or login to the PDQ member website, find 'Spread the Word' and click 'send referrals' for the shareable link.

How do I change the email address on MyPDQ Points account?

On the PDQ App: Tap and open the menu icon on the upper left, and select “Update Profile,” then choose “Edit Personal Information,” and then choose “Edit Email.” Enter the new email address, and tap “Save.” We will send you a verification email to this new address. Be sure to open that email, click the “Verify My Email” button, and you’re all set!

On MyPDQ.Points.com: Login to your account using your current email address. Hover over the welcome message in the upper right corner (“Welcome [Your First Name]”) then click on “My Account” to visit your Profile Info. Replace the old email address with the new email address, and click “Save.” A verification email will be sent to your new email address. Open that message in your email account, click on the “Verify My Email” button, and you’re all set!

After I register for account, will you share the information in MyPDQ Points account?

No, protecting your privacy is important to us. We will not share your personal information with anyone outside of PDQ without your consent, and no one else can access your personal information, except in the limited ways listed in PDQ's Privacy Policy. Please review PDQ's Privacy Policy to learn how we collect, use, disclose and safeguard your personal information.

What happens once I reach a Points threshold?

If you have earned enough PDQ Points to reach a 250 point threshold on your account, PDQ will offer you the respective reward option. Once you choose one of the reward options, we’ll present it to you as a PDQ Points Reward coupon, which you can redeem at any participating PDQ location.

Do MyPDQ Points Reward coupons ever expire?

Yes. If you select and redeem one of the Reward coupons it will expire within 30 days. Reward coupons expire at 11:59 pm on the date associated with the reward.

I selected one of the Points rewards, but I changed my mind and would like to continue earning towards the next threshold. Are the Points still available?

No. Once you select one of the Points rewards, the Points options are no longer available.

Can I receive cash back on my PDQ Points coupon?

No. You can only use your PDQ Points coupon for the item and/or discount listed on the PDQ Points coupon. Unless required by law, it cannot be redeemed for cash and discounts are for one (1) check only and carry no residual value if the full amount is not spent. Complete MyPDQ Points Terms and Conditions can be found here.

Can I use my PDQ Points reward coupon together with another coupon?

Yes, you can combine your PDQ Points reward coupon with another coupon at any participating PDQ location. You may not, however, use two PDQ coupons for the same product in one purchase. Unless otherwise required by law, none of your coupons can be redeemed for cash or will carry residual value.

I made an eligible purchase at a PDQ location but it is not reflected in my PDQ Points account!

You can request a retroactive credit by filling out the 'Missed Points Form' here. You can also send a picture of your receipt, from the email address associated with your account, to [email protected] . Be sure that the PDQ Store location you ordered at, Date of Transaction, Check Subtotal and Order Number (typically a 6 digit number) are visible. An example of this can be seen on our Missed Points page.

What happens if I forget MyPDQ Points username and password?

Your MyPDQ Points username is the email address where you receive MyPDQ Points communications. Click here for assistance with resetting your password. If you are still having problems, please send us an email at [email protected] for assistance.

I don't have a smart phone or computer. Can I still participate?

In order to participate in the PDQ Points program, a guest will need to register through the PDQ App or MyPDQ Points site.

GIFT CARDS

What is a PDQ Gift/eGift Card?

A PDQ Gift Card makes the perfect gift! It is a pre-paid card that can be used to purchase food at participating PDQ locations or on EatPDQ.com. Plastic cards may be purchased at your local PDQ or eGift Cards can be purchased online. 

Is my PDQ Gift Card valid at all locations?

You may use PDQ plastic and eGift cards at any of our participating locations, with the exception of the following locations: Tampa: Amalie Arena, Tampa: Raymond James Stadium, Tampa: PDQ Test Kitchen, Tampa International Airport, and Raleigh: PNC Arena.

How do I use the PDQ Gift Card?

The PDQ Gift Card is simple to use and works like a debit card. When you use it, funds are deducted from the balance. Use when ordering food for pickup via the Online Ordering site or present at the register/drive-thru window, and the amount is deducted from the card.

Can anyone use my PDQ Gift Card?

Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.

Are PDQ Gift Cards sold in specific denominations?

You may purchase a plastic PDQ Gift Card in any of our locations for an initial value of $10 or $25. eGift Cards can be purchased on EatPDQ.com in any denomination you choose from a minimum of $5 to a maximum of $250. You can then have it sent to someone via email so they can enjoy PDQ!

What forms of payment do you accept?

At our locations, we accept cash, debit cards or the following credit cards: Visa, MasterCard, American Express, and Discover. If ordered through PDQ.com, we accept credit cards or signature debit cards, but no PIN debit cards.

Am I restricted to using my PDQ Gift Card only at the location of purchase?

It may be used at any PDQ location, except airport, arena or stadium locations.

Can I reload additional funds to an existing PDQ Gift Card?

As long as there are funds on the card it can be used as often as you like. Once you run out of funds, you cannot reload and you will need to purchase a new card. Plastic cards ($10 and $25) are available at your local PDQ, or you can purchase eGift Cards at EatPDQ.com at any time for any denomination from $5 to $250.

Does the PDQ Gift Card ever expire?

No. Our gift cards have no expiration or maintenance/dormancy fees.

Where are PDQ Gift Cards sold?

PDQ plastic Gift Cards may be purchased at any participating PDQ location and eGift cards (digital and emailable) may be purchased on EatPDQ.com.

Can I purchase a PDQ Gift Card by phone?

Unfortunately, PDQ Gift Cards are not available for purchase over the phone, but you can buy one by going to any participating PDQ location or buying an eGift Card here!

Can I receive cash back on funds I have placed on my PDQ Gift Card?

Your PDQ Gift Card may be redeemed for food or beverages only and may not be redeemed for cash except where required by law.

What do I do if I lose my gift card?

You may protect the balance on your PDQ Gift Card against loss, theft, or damage by adding it to your MyPDQ App. PDQ will replace the remaining balance on a registered gift card at the time PDQ is notified of the loss.  Just reach out us by email at [email protected].

What is the PDQ Gift Card Return Policy?

PDQ does not offer refunds for the PDQ Gift Card.

What is the current balance on my PDQ Gift Card?

You can check your gift card balance here. If your PDQ Gift Card is registered to your MyPDQ App you can check in the App.

Are there any fees charged on the PDQ Gift Card?

No, we do not charge any fees on PDQ Gift Cards.


Have any additional questions? Please click here to Contact Us.