Privacy Policy

PDQ collects, uses, and discloses personal information related to PDQ orders and use of our services, including our websites, online ordering, catering, rewards, and other online services.

If you have questions about this policy, you can contact us at MyPDQsupport@eatpdq.com.

Olo online ordering and Paytronix rewards services may also be governed by separate user agreements.

The personal information PDQ collects and how we use it may vary depending on your relationship and interactions with us. In some cases, where required by law, we will obtain your consent before collecting certain personal information.

We generally collect information to provide our services, personalize experiences, support marketing and promotional efforts, administer loyalty programs, protect legal rights, prevent misuse, comply with legal obligations, and support general business operations.

We may collect identifiers such as your name, alias, address, email address, phone number, account name, rewards program identifier, IP address, online identifier, or similar information.

We may also collect customer records, internet or electronic network activity, geolocation data, audio or visual information, employment history, education information, and inferences or profiles related to preferences or behavior.

• To provide PDQ services and fulfill orders.
• To personalize your experiences with us.
• For marketing and promotional purposes.
• To understand and improve our services.
• To administer our loyalty program.
• To protect our legal rights and prevent misuse.
• To comply with legal obligations.
• For general business operations.

We collect information through various sources, including information you provide directly, information we collect automatically when you use our services, and information we collect from third parties such as service providers, marketing partners, social networking sites, subsidiaries, affiliates, and franchisees.

We may combine information collected from these different sources.

If you register with PDQ, we may collect your name, email, phone number, password, security question, favorite store, favorite items, birthday, marketing preferences, billing and contact information, and demographic information.

We may also collect records of your orders and purchases, information submitted through marketing programs, survey responses, correspondence, coupons and offers redeemed, payment information, billing address, and order instructions.

We may automatically collect information about your use of our website, app, or services through cookies, web beacons, and other technologies. This may include your domain name, browser type, operating system, pages viewed, links clicked, IP address, general location information, visit length, and referring URL.

We may collect information from third parties, including marketing and advertising agencies, partners, subsidiaries, affiliates, and franchisees.

For example, third parties may help send offers, coupons, or deals, or may provide contact or order information related to your interactions with PDQ.

We use information to operate our websites and services, communicate with you, respond to inquiries, fulfill orders, provide customer service, tailor content and offers, provide location customization, send promotions, evaluate services, improve user experiences, prevent fraud, comply with legal obligations, and support business operations.

Social media experiences may be subject to the terms and privacy policies of the social media platforms you use.

We may share information with affiliates, subsidiaries, franchisees, service providers, vendors, contractors, agents, and third parties that perform services on our behalf.

We may also share information as part of a business transfer, in response to legal process, to protect PDQ and others, or in aggregate or de-identified form for marketing, advertising, research, or similar purposes.

PDQ and third-party service providers use cookies and other tracking mechanisms, including mobile app tracking technologies, to collect information about your use of our services.

Cookies help remember account login preferences, monitor website traffic, provide support features, and customize the site experience. You can disable cookies through your browser settings, but some functionality may be limited.

We may use clear GIFs, web beacons, web bugs, pixel tags, and similar technologies to help manage content, compile usage statistics, track email response rates, identify when emails are viewed, and understand whether emails are forwarded.

PDQ systems currently do not recognize browser “do-not-track” requests. You may disable certain tracking by adjusting cookie settings, and you may opt out of targeted advertising through third-party industry tools.

Network Advertising Initiative opt out

Digital Advertising Alliance opt out

We may use automated tools and applications, such as Google Analytics, to evaluate use of our website and app where permitted. These tools help improve our services, performance, and user experiences and may use cookies or similar technologies.

We may work with third-party ad networks, analytics companies, channel partners, measurement services, and others to manage advertising on our websites, apps, third-party sites, mobile apps, and online services.

These companies may use cookies, pixel tags, device identifiers, advertising IDs, general location information, and, with consent, device geolocation information to provide relevant ads and evaluate advertising performance.

Opting out of one or more ad networks does not mean you will stop seeing ads entirely. It means those networks should no longer deliver targeted ads based on that tracking.

PDQ may disclose certain information, such as your email address, with third parties to better target ads and content to users and others with similar interests on third-party platforms or networks.

PDQ websites may link to third-party websites. Access to and use of those websites is governed by the privacy policies of those third parties, not this policy. PDQ is not responsible for the information practices of third-party websites.

PDQ has implemented safeguards to help protect information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

No data security measure can guarantee 100% security. You should protect your password, phone, mobile device, and computer, sign off after using shared devices, and keep login information private.

You may modify certain personal information by logging into your account and updating your profile. Copies of updated, modified, or deleted information may remain viewable in cached or archived pages for a period of time.

You may update certain personal information by logging into your account and changing your profile information. You may also manage certain cookie and advertising preferences through your browser or applicable third-party opt-out tools.

PDQ services are not designed for children under 13. If PDQ discovers that a child under 13 has provided personal information, we will delete that information from our systems.

If you have questions about our privacy practices or would like to make a complaint, please contact us.

Email: privacy@eatpdq.com

Phone: 844-328-1737

Mail:
PDQ Guest Services Department
4343 Anchor Parkway Plaza
Suite One
Tampa, FL 33634